Bilingual Community-Based Case Manager- Big Brothers Big Sisters of Greater Chattanooga

Bilingual Community-Based Case Manager

The Bilingual Community-Based Case Manager position is a full-time position responsible for assisting with enrollment and matching along with match support for children and volunteer mentors. The primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying mentoring relationships between children and volunteers and a strong sense of affiliation with BBBS on the part of volunteers. This is a new position for BBBS of Greater Chattanooga to enable the agency to better serve Latino populations. This new position allows for BBBS to provide services to Latino families in a familiar language and cultural context to help build trust and create a productive mentoring relationship for their children. This position reports directly to the Chief Program Officer.

Essential Job Duties


- Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

- Excellent communication skills in English and Spanish.

- Help spearhead BBBS community engagement and volunteer recruitment in the Latino community. By recruiting bilingual mentors to serve as cultural bridges to help youth draw strength and wisdom from their Latino cultural heritage while serving as successful role models.

- Participate in team and program events throughout the year including team meetings, program activities, program and full staff meetings.

- Assist with recruitment, fundraising, and other agency group events as needed.

- Support a culture of philanthropy by identifying and fostering potential donor relationships, potential corporate/business/community partnerships and engaging in events which benefit the agency.

- Share with Executive Director or Chief Program Officer potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

- Assist with grant reporting as pertaining to your program area.

- High degree of collaboration with other program staff to ensure smooth transition among functions.

- Carry out additional duties as assigned by supervisor.


- Assess volunteer eligibility to participate in BBBS programming. Assists with volunteer interviews, home visits and any other enrollment processes as needed.

- Assists with client enrollments including child interviews, child safety education, parent interview and other enrollment processes as needed.

- Provide comprehensive assessments for volunteer and child participation for those participants interviewed.

- Recruit program participants by implementing and participating in outreach strategies to recruit children and volunteers.

- Provide accurate descriptions of programs and services and convey realistic expectations to interested parties.

- Work with Community-Based team to determine matches and attend match introductions.

Match Support

- Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to BBBS standards at a minimum.

- Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

- Effectively use active and attentive listening to confirm understanding; coach others using reflective and 2nd/3rd level questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.

- Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.

- Assess and refer families for additional services as needed.

- Conduct closure meetings in person if possible or by phone with all parties at match closure. Assess reasons for match closure and re-match potential. Complete match closure form and additionally complete reassessment form if needed.

- Meet or exceed minimum goal of 90% match support average completion and 70% survey completion throughout the year. No more than 10% of a caseload should be overdue.

- Effectively utilize survey tools to assess match impact on youth development and in meeting BBBS standards.

Key Characteristics:

- Belief in Big Brothers Big Sisters mission and potential of the youth we serve

- Excellent oral and written communication skills

- Coachable, including taking and receiving actionable feedback

- Can work well in teams

- Assumes the best in people


- A Bachelor’s degree in Social Work, Social Services, Education, Counseling, or related field or eight years of experience.

- Bilingual in English/Spanish is required.

- Non-Profit experience preferred.

- Valid driver’s license

To Apply:

If you qualify for this position and are passionate about our mission, we look forward to meeting you. Please e-mail your resume and a cover letter to:

Beth Coleman, Office Manager

Big Brothers Big Sisters of Greater Chattanooga

Email applications are preferred; if that is not an option you may send your application to: BBBS Greater Chattanooga, Attn: Beth Coleman, 2015 Bailey Avenue, Chattanooga, TN 37404

BBBS provides equal employment opportunities to all qualified individuals and prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. All personnel who are responsible for hiring and promoting employees and for the development and implementation of university programs or activities are charged to support this effort and to respond promptly and appropriately to any concerns that are brought to their attention. BBBS of Greater Chattanooga has a Zero Tolerance Policy for discrimination in our workplace.