Director of Case Management- The Chattanooga Community Kitchen

The Chattanooga Community Kitchen, a non-profit social service agency serving those experiencing or at risk of homelessness in the Chattanooga Area, is seeking a dynamic, experienced, innovative leader to serve as the Director of Case Management.

Vital to the mission of the organization, the Director of Case Management is the head cheerleader for the program staff, providing support and oversight to case management programs and the family shelter. The Director will ensure that programs of the organization seamlessly support people as they start from a situation of homelessness and transition into self-sufficiency.

An Equal Opportunity Employer, the Chattanooga Community Kitchen will receive applications until the position is filled. Competitive salary, benefits, and leave offered. Starting salary range for the position is from $36,500 to $39,000.

Interested parties should send a resume, cover letter, salary requirements, and any additional information to or by mail to DCM Search, Chattanooga Community Kitchen, Post Office Box 11203, Chattanooga, TN 37401. No phone calls, please.

Learn more about the Chattanooga Community Kitchen by visiting or

Full job description below:

Reporting to the Chief Operations Officer, the Director of Case Management is responsible for providing support and encouragement to the case management team while ensuring the efficient, effective delivery of services designed to shorten the duration of homelessness, assist with permanent housing, and prevent homelessness whenever possible.

As a non-profit social service agency, the Chattanooga Community Kitchen offers a variety of essential, preventative, and permanent-housing programs to assist those at risk of becoming homeless or facing homelessness. The Director of Case Management oversees the Permanent Supportive Housing program and the Maclellan Shelter for Families, along with other duties as assigned.

As an administrator, the Director of Case Management:

· Develops an understanding of best practices for programs serving people experiencing homelessness and works to implement evidence-based best practices throughout the organization

· Works closely with the CFO to ensure program compliance with applicable governmental and other grant guidelines regarding eligibility, data management, reporting, and operating procedures

· Ensures complete, accurate, and timely documentation of services and eligibility

· Ensures completion and submission of payroll documents, leave requests, and timesheets for all departmental employees

· Submits accurate departmental and programmatic reports monthly and as requested

As a program supervisor, the Director of Case Management:

· Establishes a seamless internal service continuum among Community Kitchen programs

· Identifies unmet needs among those served by the organization and seeks out new programs and methods to best meet those needs (such as referral)

· Builds, develops, supervises, and encourages a strong team of case management and family shelter staff to provide effective programmatic operations and ensure that all persons served by the organization receive excellent care

· Ensures that all program employees engage participants in a safe and welcoming manner

As a valued team member, the Director of Case Management:

· Provides input and advice on all major issues related to the organization’s programming

· Works closely with the Director of Operations on issues of overlap between departments

· Serves as a rotating member of the on-call team, responding to evening or weekend emergencies/occurrences on an occasional basis

· Reports any financial, organizational, risk, personnel, or other concerns to the COO or CEO immediately upon recognition

· Assists with off-site events, food drives, and speaking engagements as requested

· Assists with other duties as assigned

Qualifications for the Director of Case Management position include:

· Four-year college degree; MSW preferred

· Experience as a supervisor

· Experience as a case manager

· Experience with grant requirements and reporting

· Computer literacy and experience with online database software

· Understanding and knowledge of best practices for programs serving people experiencing homelessness, to include knowledge of housing first, rapid rehousing, and shelter services

· Ability to work with a wide variety of personalities, backgrounds, experiences, and skills

· Ability to maintain professional composure and offer strong communication under stress

· Commitment to cause and flexibility in scheduling