The Coordinated Entry Outreach Specialist- Chattanooga Regional Homeless Coalition (CRHC)


The Coordinated Entry Outreach Specialist of the Chattanooga Regional Homeless Coalition (CRHC)

Position Description

The Coordinated Entry Outreach Specialist of the CRHC will work to expedite the housing referral and placement process for individuals and families experiencing homelessness within the Continuum of Care’s 11 county service region. This is a full-time position. The salary is $30,000.00 per year.

Chattanooga Regional Homeless Coalition

As the area’s Continuum of Care (CoC) lead agency through the U.S. Department of Housing and Urban Development (HUD), the CRHC serves our region as the leader in maximizing resources for people living in conditions not meant for human habitation. We are a nonprofit organization that covers all 11 counties of our region. We view the community’s homeless response as a coordinated system of homeless assistance options as opposed to programs and funding that operate independently of each other. Our CoC’s Coordinated Entry Process provides a centralized location where individuals and families seeking services in our area can receive a referral to a program that meets their needs. The process also helps to ensure that the most vulnerable of our citizens receive the help they need before it is too late.


Conduct homeless outreach in street/camp/shelter locations throughout the 11 county service area (Hamilton, Bradley, Polk, McMinn, Meigs, Rhea, Bledsoe, Sequatchie, Marion, Franklin, Grundy). Note: This position is based in Chattanooga/Hamilton county.

Assist clients in obtaining vital documentation including birth certificates, Social Security cards, DD-214s, income verification, etc.

Assist clients in completing and submitting applications for housing and other homeless service programs.

Develop relationships and build trust with individuals and families experiencing homelessness

Work with Coordinated Entry Manager and homeless program staff to facilitate a “warm handoff” referral between the Coordinated Entry System and housing based program case management.

Work with housing program staff and clients to address and overcome any obstacles to completing housing applications that clients may have.

Conduct assessments on individuals and families experiencing homelessness

Enter assessment, eligibility, and other client data into the Homeless Management Information System (HMIS) in accordance with CoC data entry policies and procedures.

Maintain current location and contact information for clients experiencing homelessness and enter this data into HMIS.

Monitor Coordinated Entry call-in line and promptly return all calls during normal business hours. Occasional evening calls may be required.

Attend community case conferencing meetings, outreach coordination meetings, and other community and staff meetings as assigned.

Other related duties as assigned.

Skill Requirements

The ideal candidate will have strong communication skills, work well with clients from diverse backgrounds, approach the issues each client brings with compassion and non-judgement, possess strong interpersonal skills, be adaptable to work effectively in resource-constrained environments, and work well under pressure to resolve conflicts.

Reliable transportation and a valid driver’s license will be needed to regularly travel throughout the 11 county service area.

Physical demands needed for the position that the applicant should consider before applying include the occasional lifting of up to 50 lbs, the ability to move safely over uneven terrain, the ability to work in extreme weather conditions and the ability be on one’s feet for several hours for outreach activities.

To learn more about CRHC visit our website at

Email your resume to both Wendy Winters at

and Mark Williams at