Outreach and Volunteer Coordinator - A Step Ahead Chattanooga

Overall: This position coordinates mission-driven outreach and volunteer activities for A Step Ahead Chattanooga (ASAC).

Status: Full-time/Hourly



Outreach Coordination

  • Represent ASAC at community meetings and participate in select councils, roundtables, and committees
  • Identify, develop, and maintain relationships with collaborative partners and agencies
  • Create opportunities for community meetings and events
  • Monitor and maintain program marketing materials
  • Recruit, train, supervise, and evaluate part-time outreach staff and Outreach Team
  • Track and report activities to Director of Operations and Outreach

Volunteer Coordination

  • Plan, develop, implement, and administer the volunteer program
  • Focus on the three R’s: Recruitment, Retention, and Recognition
  • Supervise, and evaluate volunteers
  • Establish a monthly activities calendar to match volunteers with activities
  • Author, compile, and distribute a volunteer newsletter and other relevant communications
  • Ensure that Appointment Line volunteers are scheduled and cover unstaffed weekday shifts as needed
  • Forward calls to volunteers during shift changes to ensure continuous coverage during Appointment Line hours
  • Track and report activities to Director of Operations and Outreach

Knowledge, Skills and Abilities

  • Bachelor’s degree or Associate degree with relevant experience
  • Experience in community organizing, planning/facilitating meetings, identifying community needs, and working with community leaders/volunteers of diverse backgrounds
  • Effective verbal and written communications, including strong public speaking skills
  • Excellent time management and organizational skills with the ability to manage multiple tasks and meet deadlines
  • Computer competency with a working skillset for Microsoft applications
  • Position requires initiative, resourcefulness, and a self-starter attitude with the ability to work independently
  • Previous volunteer management experience a plus
  • Must be passionate and enthusiastic about ASAC’s mission  

To Apply:  Please submit resume and cover letter to susan@astepaheadchattanooga.org