Job Title: Certified Medical Assistant
Reports to: NP/Clinical Director
Revised: March 2018
FSLA Status: Non-exempt Hourly
Salary Grade: 1NE
The certified medical assistant reports to the NP/clinical director. Works effectively with the physician(s), director of practice administration, clinic team and support services team to assure mission, goals and performance standards for the clinic and support services are met. The medical assistant is responsible for patient care, assisting providers, specimen collection, appointment scheduling and other duties necessary to provide comprehensive patient care and a safe environment of the patients and staff. Please note: Duties, responsibilities and activities may change at any time with or without notice.
Administrative: (includes, but not limited to):
- Updates CareWare to ensure information is up-to-date.
- Works in conjunction with the Referral Coordinator to assure RPR’s are entered correctly into CareWare.
- Mapping of labs into CareWare.
- Manages and maintains clinic dashboard.
- Attends and gives input at clinical staff meetings.
- Assists with developing and implementing a higher level of continuity of care for clinic and support services management clients. Handles release of information during intake.
- Documents all procedures in the patient medical records
- Updates and maintain all digital client records and assist in transitioning hard copy records to digital format.
Clinic: (includes, but not limited to):
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries, triage patients; helps establish a warm and friendly clinic atmosphere maintaining a level of excellence.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Communicate patient needs with the physician or nurse practitioner.
- Educates patients by providing medication, diet information if needed, and instructions; answering questions. Counsels with patients on health-related topics.
- Completes records by entering patient examination, treatment, and test results.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Assist physician or nurse practitioner during testing, examinations, and procedures, follow physician or nurse practitioner instructions to complete patient’s treatment/visit
- Assist the medical staff and clinical manager in maintaining the medical inventory and placing orders for new materials as needed; verifying receipt.
- Assists medical providers, co-workers and cooperating agencies in delivery of HIV care.
- Provide support to the clinic staff at times when patient volume is high. Provide relief when clinic staff is out sick or on vacation.
- Provides lab support when needed, completes quality assurance testing and lab logs
- Clean and prepare examination rooms prior to patient appointments.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
- Submits to the appropriate health departments any reportable STIs and/or treatment
- Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
Job Qualifications and Skills:
- Demonstrate multi-cultural sensitivity and experience or interest in working with underserved communities.
- Able to interact with a variety of people, with a wide understanding of culture, beliefs and economic levels.
- Able to handle several responsibilities at once.
- Complete special projects upon request and other duties as assigned.
- Able to handle confidential and proprietary information appropriately, high level of integrity.
- Able to listen, communicate (written and verbal), excellent grammar, spelling and proofreading skills, and follow up effectively with all staffing levels.
- Must be well organized and detail-oriented.
- Good mathematical ability; accounting a plus.
- Ability to work in difficult, stressful, and occasionally threatening situations.
- Ability to prioritize and organize workload, multi-task, adapt quickly to change and deliver under pressure.
- Ability to work independently in a time sensitive environment.
- Ability to work in a team-oriented environment.
- Strong customer service skills
- Excellent written and verbal communication skills
- Must be able to lift 10-30 pounds.
Education and experience:
- Experience with Electronic Medical Records system; eCW specific but not required
- Must have achieved CMA certification through the Certifying Board of the American Association of Medical Assistants (AAMA).
- Two+ years of experience as CMA
- Inventory management experience
- Experience in working in a HIV, Hep C, STI’s environments.
Those who would like to be considered are encouraged to send their resume along with references to email@example.com as soon as possible.
Posted qualifications serve as a guide for candidate review and are not fixed in stone. Chattanooga CARES reserves the right to deviate from posted credentials in determining what combination of candidate education, experience and skills are best suited to a position.
Chattanooga CARES is an equal provider of services and an equal opportunity employer--Civil Rights Act of 1964 and Americans with Disabilities Act of 1990.