Security Manager - Tennessee Aquarium

From ensuring a fun, carefree environment for guests and employees to managing unusual or disruptive events, the ability to anticipate issues, act quickly, and diffuse situations while maintaining composure are key characteristics essential to being part of the Tennessee Aquarium’s security team. As the Security Manager, you will supervise and train proactive, professional, and knowledgeable EMT’s and security officers to deliver outstanding customer service while performing essential security functions.

In this position, you will review, develop, and maintain security documents, training plans, manuals, and protocols that align with the industry and the Aquarium’s mission, vision, values and strategic priorities.

The Tennessee Aquarium is fortunate to have a chance to make a difference every day - for the animals, for conservation, and for it’s guests. It provides a team-based culture where partnership, collaboration, and innovation are essential. The Aquarium is fully committed to creating a diverse, positive, challenging, and rewarding work environment that encourages both professional and personal growth.

Key Responsibilities

  1. Hire, train, schedule, evaluate and coach a competent and respected EMT and security staff; express expectations through consistent messaging and communication.
  2. Evaluate, recommend, develop, and implement safety and security policies, procedures, programs, reports, and property enhancements.
  3. Conduct departmental audits, evacuation trainings, and drills; ensure printed training materials and operational guides are up-to-date, including the Emergency Manual.
  4. Coordinate and maintain fire and intrusion alarms, fire extinguishers, systems and contracts.
  5. Monitor camera surveillance operations for theft control and safety protection.
  6. Ensure all safety and security incidents are appropriately handled in a succinct and organized manner; maintain recordkeeping and reporting practices that parallel OSHA standards for compliance as well as the safety standards of the Association of Zoos and Aquariums.
  7. Manage the departmental budget, payroll, inventory, supplies and enforce expectations.
  8. Evaluate and oversee external security contractor services and serve as a liaison for external public agencies i.e. police, fire department, Homeland Security.

Key Requirements

  • Five years’ experience in a related field with proven expertise in security and law enforcement  
  • College degree or specialty training in safety, security management, emergency preparedness, or emergency medical field
  • Tennessee security license and CPR/AED and Basic First Aid certification (may be obtained post-hire)
  • Knowledge of security best practices, requirements, incident investigation, environments and hazards
  • Demonstrated leadership, supervisory and training skills
  • Superior customer service skills and experience with public speaking
  • Computer skills using Microsoft Word, Excel, Outlook and PowerPoint

Full-time, exempt; some weekend and evening hours are required

To apply, submit a cover letter and resume at All submissions must be received by February 2, 2018.

Only applicants meeting the strict criteria outlined above will be considered for employment. Pre-employment background checks are required for all candidates being considered for a position. All job offers are subject to satisfactory (in the Aquarium's sole judgment) background check results.

The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers and all of its audiences.